Frequently asked questions
Update-
Due to high demand and increased turnaround times, we are closing online orders and commissions effective February 1st. We will start accepting new orders in the Summer.
If you have an open order with us please know that we are working through a high volume of orders and our turnaround time has significantly increased. We apologize for the increased turnaround time- we have brought on additional help and taken measures to streamline our process. Please understand that each piece we make is handcrafted with care, and we are working as quickly as we can while maintaining our top-tier quality.
We know that the increased turnaround time can be a real inconvenience, but please only contact us if you need to update your address or if you want to cancel your order, if your order has already been shipped we WILL NOT offer a refund. We are only a two person team and responding to inquiries takes us out of the shop and away from working on orders, therefore putting us further in the hole.
Again, at this time please only contact us if you need to update your address or if you want to cancel your order. It may take us a few days to respond.
Thank you for your patience and understanding- we promise our unique items are worth the wait!
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How Do I Buy a 6 Ft Mirror?
6 Ft Mirrors are best to be picked up in-person at events. It is risky and very expensive to ship a 6 Ft mirror but it can be done, please read the full description on the 6 Ft Page before reaching out to us with questions.
My order is late, can I have an update on shipping/tracking?
Once the order is shipped, you will receive a shipping confirmation email with a tracking number. Reference the provided tracking number for shipping updates.
What happens if my order arrives broken?
We take great precautions in packing orders to assure they arrive safely and undamaged. We have zero liability after the package has shipped and aren’t responsible for the way it’s handled after it leaves our shop. If your order arrives damaged, document the damage with pictures and file a claim through the mail carrier. The mail carrier will be your point of contact for handling the claim/refund.
How do I place A custom order?
Our Commissions are currently closed.