Frequently asked questions

Do you ship internationally?

Yes we do, international shipping rates apply. Certain items cannot be sent to all countries due to import customs, our Decorative Weaponry has the biggest issue shipping and cannot be shipped to certain countries (such as Australia, Saudi Arabia, and Ireland). If you are international and want to purchase a piece of our Decorative Weaponry, Gauntlets, etc. please do some research first to check and see if your country has any goofy import laws. We will NOT issue any refunds due to confiscation at customs, it is not our responsibility to know import laws for all 195 countries.

*For certain international orders (esp. those in the EU) additional charges for import duties, taxes, and fees will apply. As of July 2026, USPS is now making the sender pay for the import duties, taxes, and fees at the time of the shipping label checkout. Upon creating the label, we will reach out via email to collect the USPS proposed import duties, taxes, and fees to get your item into your country.

Do you have a store we can visit?

No, we do not have a store front. You can buy online or catch us in-person at limited events.

How Do I Buy Your larger items?

Anything 4 Ft and over is best to be picked up in-person in Richmond, VA or at the in-person events we do throughout the year- take a look at our Events page for our current schedule. Pickup can be arranged for larger shelves, larger mirrors, basically anything that is too risky or costly to ship. Due to our tight schedule we do not offer pickup in person on items that can be shipped (this includes the display stand).

My order is late, can I have an update on shipping/tracking?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Reference the provided tracking number for shipping updates. We’re always working as quickly as we can through orders, we are two human artists that are just trying to keep up with the ever growing demand while maintaining our quality. We are not Temu, we are not Walmart, if you do not understand that we are likely not the shop for you and will be happy to provide a refund.

What happens if my order arrives broken?

We take great precautions in packing orders to assure they arrive safely and undamaged, this is an incredibly rare issue. But in the off chance of this occurring, we have zero liability after the package has shipped and are not responsible for the way it is handled after it leaves our shop. If your order arrives damaged, document the damage with pictures and file a claim with USPS, each package we send includes some insurance. USPS will be your point of contact for handling the insurance claim, but please also reach out to us at justburiedco@gmail.com with photos of the damage. Depending on the damage and the situation we may recommend using the insurance claim to ship it back to us where we will fix the item then ship it back to you.

How do I place A custom order?

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