Frequently asked questions
‘Real Time’ Order Updates
Orders Currently In the Shop — 2738, 2804, 2795, 2982, 2794, 2796, 2797, 2799, 2800
Orders Shipped This Week—
3708, 3709, 3710, 3686, 3692, 3678, 3683, 3695, 3697, 3698, 3699, 3701, 3702, 3707, 3706, 3687, 3711, 3684, 3718,3713, 3679, 3685, 3719, 3716, 3694, 3712, 3682, 3690, 3689, 3704, 3700, 3680, 3691, 3715, 3703, 3688, 3681, 3721, 3696
Orders Next In Line —
2803, 2807, 2809, 2811, 2984, 2985
Last Updated 9/24/26
*Also note- June Gauntlet Preorders are trickling out all this month, keep an eye on your email for shipping updates
Do you ship internationally?
Yes we do, international shipping rates apply. Certain items cannot be sent to all countries due to import customs, our Decorative Weaponry has the biggest issue shipping and cannot be shipped to certain countries (such as Australia and Ireland). If you are international and want to purchase a piece of our Decorative Weaponry, Gauntlets, etc. please do some research first to check and see if your country has any goofy import laws. We will NOT issue any refunds due to confiscation at customs, it is not our responsibility to know import laws for all 195 countries.
Do you have a store we can visit?
No, we do not have a store front. You can buy online or catch us in-person at limited events.
How Do I Buy Your larger items?
Anything 4 Ft and over is best to be picked up in-person in Richmond, VA or at the in-person events we do throughout the year- take a look at our Events page for our current schedule. Pickup can be arranged for larger shelves, larger mirrors, basically anything that is too risky or costly to ship. Due to our tight schedule we do not offer pickup in person on items that can be shipped (this includes the display stand).
My order is late, can I have an update on shipping/tracking?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Reference the provided tracking number for shipping updates. We’re always working as quickly as we can through orders, we are two human artists that are just trying to keep up with the ever growing demand while maintaining our quality, we are not Temu, we are not Walmart, if you do not understand that we are likely not the shop for you and will be happy to provide a refund.
What happens if my order arrives broken?
We take great precautions in packing orders to assure they arrive safely and undamaged. We have zero liability after the package has shipped and aren’t responsible for the way it’s handled after it leaves our shop. If your order arrives damaged, document the damage with pictures and file a claim with USPS, each package we send includes some insurance. USPS will be your point of contact for handling the claim/refund.
How do I place A custom order?
Commissions are closed.